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APPOINTMENTS
Appointments are scheduled approximately every 4-8 weeks once you
get your braces. We reserve a special time for you at each appointment.
Most appointments are made during school hours, as everyone cannot
be seen after school; we rotate these after school times amongst
our patients. If you are unable to keep your appointment, please
call us no later than the day before during normal business hours,
if possible and if not, kindly leave a message on our phone voice
mail. We will reschedule you as soon as possible. The office phone
number is 757-925-0407. Thank you for planning for your appointments
and keeping them.
CHANGES
During the course of your treatment, please advise the receptionist
of any change or updates in medical status, date of last cleaning,
name of dentist (if it has changed), address, telephone number,
marital status, employment or insurance coverage.
FINANCIAL POLICY
In an effort to keep orthodontic fees down while maintaining the
highest level of professional care possible, we have established
the following as our financial policy:
Orthodontic treatment fees may vary since the fees
are determined by the extent of each patient's problem and the treatment
protocol to address the correction. The number and timing of your
orthodontic appointments may vary, but regular monthly payments
are expected as per the financial contract.
| Payment
Options: |
| Cash, Check or Credit Cards: |
We are happy to offer a 5% cash courtesy for all treatment
that is paid in full with cash, check, or bank card at the onset of
treatment. We accept VISA, MasterCard, Discover and American Express.
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| Capital One Healthcare Finance: |
By arrangement with Capital One Healthcare Finance or COHF (please
see Capital One Healthcare Finance), we are able to offer our patients
a line of credit separate from your credit cards. There
are no application or annual fees, and no down payment is
necessary. Your monthly payment can be as low as 3% of your
balance. Applications are available with our office and
you can usually be approved within 10 minutes.
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| Electronic
Funds Transfer: |
We are happy to provide a monthly payment plan set up electronically.
We would determine a monthly payment and you would authorize
this amount to be wired directly from your account. There
are no fees for this service and we are happy to offer this
option Interest-Free. Arrangements can be made with our
financial coordinator.
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| In-House
Financing: |
We are able to offer interest-free financing for 18 to
24 months. There are only two requirements with this option
- credit verification and credit card assurance. Our Financial
Coordinator will be happy to assist you with whichever plan
you choose.
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If damaged or broken appliances become excessive,
additional charges will apply for replaced parts or appliances,
or for prolonged treatment. In case of serious delinquency, treatment
will be discontinued, although we will make every effort to accommodate
our patients with temporary difficulties.
We realize that every person's financial situation
is different. For this reason we have worked hard to provide a variety
of payment options to help you receive orthodontic therapy. We want
you to enjoy a healthy and confident smile, with respect to your
budget.
INSURANCE
If your insurance policy offers orthodontic coverage, we will help
you determine the coverage that you have available. We are happy
to provide you the service of completing your insurance forms, with
all the information needed for your insurance company to process
your claim. This will help you receive the maximum benefit payment
available under your policy.
During the treatment time, you the patient, can
provide a cancelled check or a cash receipt along with the insured's
signature to provide adequate proof of continuing treatment to the
insuring company. No additional forms, treatment schedules or progress
reports will be submitted by the office.
Please remember that this financial-insurance relationship
is between you, the insured patient, and your insurance company.
Remember, too, that no insurance company attempts to cover all costs
of treatment. Some pay fixed allowances for certain procedures;
others pay a percentage of the charge. In most cases, orthodontic
treatment, if offered, will pay 50% up to a lifetime maximum per
patient. We can help you find out or give you the questions to ask
your insurance company if requested.
We do accept assignment of some insurance companies
such as the military insurance - United Concordia. |
