Privacy Policy

Effective April 14, 2003

This notice describes how medical information about you may be used and disclosed and how you can obtain access to this information. Please review it carefully.


We are required by law to maintain the privacy of “protected health information.” “Protected health information” includes any identifiable information that we obtain from you or others that relates to your physical or mental health, the health care you have received, or payment for your health care.

As required by law, this notice provides you with information about your rights and our legal duties and privacy practices with respect to the privacy of protected health information. This notice also discusses the uses and disclosures we will make of your protected health information. We must comply with the provisions of this notice, although we reserve the right to change the terms of this notice from time to time and to make the revised notice effective for all protected health information we maintain. You can always request a copy of our most current privacy notice from our office.

Permitted Uses and Disclosures

We can use or disclose your protected health information for purposes of treatment, payment and health care operations.

  • Treatment means the provision, coordination or management of your health care, including consultations between health care providers regarding your care and referrals for health care from one health care provider to another. For example, a doctor treating you for a broken leg may need to know if you have diabetes because diabetes may slow the healing process. Therefore, the doctor may review your medical records to assess whether you have potentially complicating conditions like diabetes.
  • Payment means activities we undertake to obtain reimbursement for the health care provided to you, including determinations of eligibility and coverage and other utilization review activities. For example, prior to providing health care services, we may need to provide to your insurance carrier (or other third party payor) information about your medical condition to determine whether the proposed course of treatment will be covered. When we subsequently bill the carrier or other third party payor for the services rendered to you, we can provide the carrier or other third party payor with information regarding your care if necessary to obtain payment.
  • Health Care Operations mean the support functions of our practice related to treatment and payment, such as quality assurance activities, case management, receiving and responding to patient complaints, physician reviews, compliance programs, audits, business planning, development, management and administrative activities. For example, we may use your medical information to evaluate the performance of our staff in caring for you. We may also combine medical information about many patients to decide what services are not needed, and whether certain new treatments are effective.

Disclosures Related To Communications With You Or Your Family

We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you or relate specifically to your medical care through our office. For example, we may leave appointment reminders on your answering machine or with a family member or other person who may answer the telephone at the number that you have given us in order to contact you.

We may disclose your protected health information to your family or friends or any other individual identified by you when they are involved in your care or the payment for your care. We will only disclose the protected health information directly relevant to their involvement in your care or payment. We may also use or disclose your protected health information to notify, or assist in the notification of, a family member, a personal representative, or another person responsible for your care of your location, general condition or death. If you are available, we will give you an opportunity to object to these disclosures, and we will not make these disclosures if you object. If you are not available, we will determine whether a disclosure to your family or friends is in your best interest, and we will disclose only the protected health information that is directly relevant to their involvement in your care.

We will allow your family and friends to act on your behalf to pick up prescriptions, medical supplies, X-rays, and similar forms of protected health information, when we determine, in our professional judgment, that it is in your best interest to make such disclosures.

Other Situations

Organ and Tissue Donation. If you are an organ donor, we may release medical information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

Military and Veterans. If you are a member of the Armed Forces, we may release medical information about you as required by military command authorities. We may also release medical information about foreign military personnel to the appropriate foreign military authority.

Public Health Risks. We may disclose medical information about you for public health activities. These activities generally include the following:

  • To prevent or control disease, injury or disability
  • To report births and deaths
  • To report victim of abuse, neglect, or domestic violence
  • To report reactions to medications
  • To notify people of product, recalls, repairs or replacements
  • To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition

Health Oversight Activities. We may disclose medical information to federal or state agencies that oversee our activities. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws. We may disclose protected health information to persons under the Food and Drug Administration’s jurisdiction to track products or to conduct post-marketing surveillance.

Lawsuits and Disputes. If you are involved in a lawsuit or dispute, we may disclose medical information about you in response to a court or administrative order. We may also disclose medical information about you in a response to a subpoena, discovery request or other lawful process by someone else involved in the dispute.

Law Enforcement. We may release medical information if asked to do so by a law enforcement official:

  • In response to a court order, subpoena, warrant, summons or similar process
  • To identify or locate a suspect, fugitive, material witness, or missing person
  • About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement
  • About a death we believe may be the result of a criminal conduct
  • About criminal conduct on our premises
  • In emergency circumstances to report a crime; the location of the crime or victims or the identity, description or location of the person who committed the crime

Coroners, Medical Examiners and Funeral Directors. We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about patients to funeral directors as necessary to carry out their duties.

Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official. This release would be necessary for the institution to provide you with health care, to protect your health and safety or the health and safety of others, or for the safety and security of the correctional institution.

Serious Threats. As permitted by applicable law and standards of ethical conduct, we may use and disclose protected health information if we, in good faith, believe that the use of disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

Disaster Relief. When permitted by law, we may coordinate our uses and disclosures of protected health information with public or private entities authorized by law or by charter to assist in disaster relief efforts.

Your Rights

  1. You have the right to request restrictions on our uses and disclosures of protected health information for treatment, payment and health care operations. However, we are not required to agree to your request.
  2. You have the right to reasonably request to receive communications of protected health information by alternative means or at alternative locations.
  3. Subject to payment of a reasonable copying charge as provided by state law, you have the right to inspect or obtain a copy of the protected health information contained in your medical and billing records and in any other practice records used by us to make decisions about you, except for:

    • Psychotherapy notes, which are notes recorded by a mental health professional documenting or analyzing the contents of conversation during a private counseling session or a group, joint or family counseling session and that have been separated from the rest of your medical record
    • Information compiled in a reasonable anticipation of, or for use in, a civil, criminal, or administrative action or proceeding.
    • Protected health information involving laboratory tests when your access is required by law
    • If you are a prison inmate and obtaining such information would jeopardize your health, safety, security, custody, or rehabilitation or that of other inmates, or the safety of any officer, employee, or other person at the correctional institution or person responsible for transporting you
    • If we obtained or created protected health information as part of a research study for as long as the research is in progress, provided that you agreed to the temporary denial of access when consenting to participate in the research
    • Your protected health information is contained in records kept by a federal agency or contractor when your access is required by law
    • If the protected health information was obtained from someone other than us under a promise of confidentiality and the access requested would be reasonably likely to reveal the source of the information

    We may also deny a request for access to protected health information if:

    • A licensed health care professional has determined, in the exercise of professional judgment, that the access requested is reasonably likely to endanger your life or physical safety or that of another person
    • The protected health information makes reference to another person (unless such other person is a health care provider) and a licensed health care professional has determined, in the exercise of professional judgment, that the access requested is reasonably likely to cause substantial harm to such other person
    • The request for access is made by the individual’s personal representative and a licensed health care professional has determined, in the exercise of professional judgment, that the provision of access to such personal representative is reasonably likely to cause substantial harm to you or another person

    If we deny a request for access for any of the three reasons described above, then you have the right to have our denial reviewed in accordance with the requirements of applicable law.

  4. You have the right to request a correction to your protected health information, but we may deny your request for correction, if we determine that the protected health information or record that is the subject of the request:

    • Was not created by us, unless you provide a reasonable basis to believe that the originator of protected health information is no longer available to act on the requested amendment
    • Is not part of your medical or billing records
    • Is not available for inspection as set forth above
    • Is not accurate and complete

    In any event, any agreed upon correction will be included as an addition to, and not a replacement of, already existing records.

  5. You have the right to receive an accounting of disclosures of protected health information made by us to individuals or entities other than to you for the period provided by law, except for disclosures:

    • To carry out treatment, payment and health care operations as provided above
    • To persons involved in your care or for other notification purposes as provided by law
    • For national security or intelligence purposes as provided by law
    • To correctional institutions or law enforcement officials as provided by law
    • That occurred prior to April 14, 2003
    • That are otherwise not required by law to be included in the accounting
  6. You have the right to request and receive a paper copy of this notice from us.
  7. The above rights may be exercised only by written communication to us. Any revocation or other modification of consent must be in writing delivered to us.


If you believe that your privacy rights have been violated, you should immediately contact our Practice or our Privacy Officer. All complaints must be submitted in writing. We will not take action against you for filing a complaint. You also may file a complaint with the Secretary of Health and Human Services.

Thomas T. Taylor, D.M.D., M.S.; Steven P. Hearne, D.D.S. Meet Our Doctors
When I first came to Smile Orthodontics, I was 11 years old, and my smile had a lot of work to do. By the time I was done being treated, my smile was exactly how I wanted it to look. With my new, big smile, I gained a lot of confidence in myself. Overall, my time at Smile Orthodontics was life-changing and very enjoyable.Kendall S.

Smile Orthodontics Locations

North Suffolk Location

1530 Breezeport Way
Suite 500
Suffolk, VA 23435

South Suffolk Location

1034 Hillpoint Blvd. N.
Suffolk, VA 23434

Google Reviews

Khara Jones
Khara Jones
13:54 11 May 18
This orthodontist is awesome. They go beyond what is needed to insure the best treatment for the best smile possible. I absolutely would recommend everyone choose this place for the best care for their children's future smiles. Everyone in the staff is helpful and polite.
Dylan Linebarger
Dylan Linebarger
16:30 02 May 18
My son has been under the care of the awesome staff here for the past 3 years and they still do not disappoint. A huge thank you to Cheyenne and all of your help today and my sons care, we greatly appreciate it. His smile has never looked better! Recommending Smile Orthodontics would be an understatement, they simply are the best! Thanks again!
Evoyal Price
Evoyal Price
22:11 25 Apr 18
Dr. Taylor is very passionate about his work and does everything he can to ensure his patients are satisfied. I could not have asked for anything more than he has given my son out of the kindness and goodness of heart. Thanks a million!!!! God Bless you always Dr T . 😇😇
margaret white
margaret white
19:20 24 Apr 18
My daughter has been seen at this office for over three years. She went quickly from having large gaps to having a completely different smile. In only two years her braces were off and she is now in retainers. She has a beautiful smile thanks to them. I love how prompt and courteous they are. The office is friendly and welcoming and they are incredibly time efficient! Thank you for such great work!
Jessica Jones
Jessica Jones
15:57 12 Apr 18
Dr. Taylor and staff are great. My daughter had braces on for almost 5 years and it has been a great experience to make sure she had perfect teeth. The staff are friendly and on top of things when we needed to get in quickly. I definitely would recommend him
Teressa Shears
Teressa Shears
18:28 30 Mar 18
This is a nice location. Very nice employees. The orthodontist are very patience and knowledgeable about what they are doing. MY SON KEYON has come a long ways with his treatment. I am very gratefully of the accomplishments that has followed. If you are looking for an orthodontist you don't have to look any further. I would give more than 5 stars if I could.
TIANA Wright
TIANA Wright
14:35 26 Mar 18
My experience with Taylor Orthodontics was amazingly good. I love the office and the staff. My son was a patient here first and they done such a great job with his teeth I had to join in. I now have a nephew and a uncle who goes here because they loved the outcome of our prefect smile. Thanks to Taylor Orthodontics for making the best curve on my body my SMILE.
Kara Byers
Kara Byers
23:52 22 Mar 18
I was very skeptical to begin my journey to the “perfect smile”, but Dr. Taylor has made this experience wonderful! His excellent staff worked together to evaluate my unique case and develope the best plan for me. This team laid everything out for me making sure that I understood every detail and are always there to answer my questions. They never fail to deliver excellent customer service, their facility is very well maintained and the atmosphere during every visit is nothing short of welcoming. They stay true to your appointment times and I do not believe that I have ever waited longer than 5 minutes, if ever at all! I normally see Dr. Taylor and Shawna- they always greet me with a smile and engage in true conversation. I was also nervous about how much this work would cost, but they have made it so easy for me to tackle this plan in a way that benefits me well! I could not be happier with the orthodontic care that I have received and I have spoken very highly of this practice to everyone that has inquired about my dental work! I cannot wait to see the end result and thank you to everyone that has had a hand in making this journey as pleasant as it could possibly be!
dwainett young
dwainett young
18:01 22 Mar 18
When I was first told that I needed braces at my age I thought it was going to be hard. This process and been the smoothest that I have seen and I owe it all to Dr. Taylor and his staff. They provide timely service and they make you feel right at home. I would recommend this location to anyone thinking about getting or needing braces.
Jacquin Blanchard
Jacquin Blanchard
21:22 09 Mar 18
Every time I go they leave me at ease. I’m never in pain. I don’t mind looking forward to my next visit. The staff is very friendly and so is doctor Taylor. This pass year with my braces has be nothing but a learning experience and I don’t mind the next 24 months with this staff.
Miquira High
Miquira High
08:46 09 Mar 18
I literally loved going to my orthodontist appointment! Because they took great care of me and every employee was extremely nice. Great music was always plying and smiles and jokes would fill the room. And then at the end when it’s time for your braces they had like this little celebration room, with candy and would take your pictures. Also they would sing to you! How cool. Dr Taylor and ladies were the best. Would absolutely recommend anyone to them
katrinia freeman
katrinia freeman
12:21 05 Mar 18
The best Orthodontist around. Great customer service and very reasonable prices. There is never a long wait everyone is seen in a timely and orderly fashion. I love the extra care we receive. It's comforting having doctors who truly care.
Melissa Nurney
Melissa Nurney
20:11 02 Mar 18
I have three children that have been patients at Dr. Hearne's office. We recommend this office! The staff there are wonderful. Always friendly and smiling! The girls always enjoy going to visit their office. Very accommodating and always very helpful.
Sabria Monae
Sabria Monae
21:10 26 Feb 18
Love this office and the staff. Dr. Taylor is also very caring. Shawna is so helpful and sweet and makes sure you understand everything that is going on. They all make your child feel at ease for any procedure that they are having done. My daughter always looks forward to her appointments. I would recommend this office for anyone seeking knowledgeable and caring docs and staff to help determine the best treatments for your child.
Mojo Freeman
Mojo Freeman
19:28 26 Feb 18
The people love to take care of me and all of their patients with care and tender. They make sure I’m up to date with my appointments, send constant reminders so that I don’t forget, and always deliver excellent service each time I’m there. Professionalism is there game here and so far they’re dominating it.
Roshonda Patterson
Roshonda Patterson
19:14 21 Feb 18
This place is awesome🤗 I brought my daughter here to get her braces and the staff is wonderful. Dr. Taylor did a great job with giving her the perfect smile. I will definitively be bringing my son here also😊
Dorothea Brandon-Stone
Dorothea Brandon-Stone
17:02 21 Feb 18
Dr. Taylor and his staff are all amazing! They have always been very helpful, patient and accommodating. They make going to the orthodontist so much fun and my kids never complain about going there! The best is the party they throw for you when you get your braces off! I couldn't imagine a better experience!
Smile Patient
Smile Patient
22:00 08 Feb 18
Great atmosphere, warm and inviting staff. Really friendly Doctors who actually remembers their patients, really affordable too. This is my thrid year with Taylor Orthodontics and my son and daughter both love coming here, they are actually excited! I couldn't ask for a better place to bring my kids for all their dental needs. -Eugene Williams USN Chief
Jennifer Cook
Jennifer Cook
13:34 08 Feb 18
We’ve had a wonderful experience at Suffolk Smiles! Dr. Taylor’s office makes it such a fun experience for their patients. The entire staff is always friendly and welcoming.
Amanda Moreland
Amanda Moreland
14:49 07 Feb 18
I absolutely love Dr. Taylor and Dr. Hearne. My entire family has received their orthodontic care at this practice. Dr. Taylor even sings to his patients when they get their braces removed. You have a choice in dental care...chose Smile Orthodontics! Worth the drive from anywhere in Hampton Roads!
Tiffany Arney
Tiffany Arney
23:24 21 Jan 18
This has to be the best and coolest orthodontist ever. The staff is very nice. They treat the kids good and have the best wait room games like the claw machine and video games for free. The only appointments my kids were excited to go to.
selena Simpkins
selena Simpkins
20:19 19 Jan 18
Today’s visit was great. My daughters follow-up visit after having her braces removed went well. I definitely recommend Taylor Orthodontics if you or your child is in need of braces I recommend Dr.Taylor.
Vannetta Chappell
Vannetta Chappell
15:46 05 Dec 17
Today visit was wonderful. The staff (Alona) was very helpful and understanding when my child had no idea where she lost her retainer. At this time of the year, they were able to work with me to replace her retainer. I truly enjoy working with this great staff. My daughter loves coming to the office. Thanks again for the great experience.
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